This cross-border sales dispute arose in February 2026. American buyer paid full payment for specified forklifts, yet the delivered machines mismatched the agreed model with severe quality defects that halted business use. The buyer entrusted our law firm to resolve the conflict.
Our structured legal negotiation strategy proved decisive to a favorable settlement. First, we compiled complete transaction evidence and integrated China’s Civil Code with the CISG to pinpoint the seller’s fundamental breach of contract, forming solid legal leverage. Second, we issued a formal lawyer’s letter setting a clear refund deadline, outlining litigation risks including compensation for lost profits and legal fees. Third, we maintained rational, tiered communication to avoid hostile confrontation while firmly reiterating the client’s legitimate demand for all compensations.
Supported by our attorney legal reasoning and stepwise negotiation tactics, the seller acknowledged its contractual violation after several rounds of talks and agreed to fully compensations. The buyer highly appreciates our professional legal support, resolved this cross-border dispute efficiently.
